@Pro_Vapes wrote:
I received a order from Grem today and had a issue with a leaky bottle. I sent them a message about the issue and they resolved it in about 30 minutes. It's great to get prompt and hassle-free customer service. Big Ups to Gremlin DIY.
Apr 17th 2017 @ 9:02 PM
You Said:
My package was delivered today with a leaky bottle. I tried tighten the cap before unbagging, but the bottle top broke and leaked on my other flavors. I don't have a problem re-bottling the other 2, but I do ask that you replace the Zeppola.A link to the image below...
![]()
Apr 17th 2017 @ 9:35 PM
Gremlin DIY Said:
Hi Gregory, this is Morgan from Gremlin DIY.I do apologize for the mess! We can absolutely send you a replacement bottle right away. I'll also see about tossing in a few empty bottles and new labels for you for the other flavors. Again, I am very sorry for the mess and inconvenience!
Apr 17th 2017 @ 9:42 PM
You Said:
Thanks for the quick response and hassle-free customer service. I've heard your customer service was topnotch and now I see it for myself. I'm looking forward to doing more business in the future... Thanks again!
Posts: 1
Participants: 1